Terms of Service

These Terms of Service (“Terms”) govern your use of the Miso Dental Care Clinic website and related digital channels operated by Miso Dental Care Clinic (“we”, “us”, or “our”), located in Peradeniya, Sri Lanka.

By accessing or using our website, submitting a form, or requesting an appointment through our online tools, you agree to these Terms. If you do not agree, please do not use our website for those purposes. Clinical care is provided under separate professional arrangements when you attend our clinic as a patient.

Miso Dental Care provides dental and oral health services at our clinic. Information on this website is for general awareness and to help you learn about our services, team, and how to reach us.

• Website content - including service descriptions, images, and educational material - is provided for information only and does not replace a clinical examination or personalised advice.

• Online enquiries and appointment requests - help us respond to you; they do not guarantee availability until confirmed by our team.

• Emergency care - if you have a serious or urgent dental or medical emergency, contact emergency services or seek immediate care; our website is not an emergency service.

You agree to use our website lawfully and in a way that does not harm us, other users, or third parties. You must not:

• Attempt to gain unauthorised access to our systems, accounts, or data.

• Introduce malware, automated scraping at scale, or other activity that disrupts or overloads the site.

• Submit false, misleading, or abusive information through our forms or contact channels.

• Copy, reproduce, or exploit site content for commercial purposes without our prior written consent, except as allowed by applicable law.

We may suspend or restrict access if we reasonably believe these Terms have been violated or that continued access poses a security or legal risk.

When you request an appointment or send an enquiry through our website, you agree to provide accurate contact details and relevant information so we can respond.

• Requests are subject to confirmation - we will contact you to confirm date, time, and any preparation needed; an online request alone does not create a confirmed appointment until we agree.

• Changes and cancellations - please notify us as early as possible if you need to reschedule or cancel so we can offer the slot to another patient.

• Missed appointments - repeated late cancellations or no-shows may affect how we prioritise future booking requests, at our discretion and with notice where appropriate.

To support safe and effective care, patients and visitors are expected to:

• Provide accurate medical and dental history, medications, allergies, and other information relevant to your care.

• Follow agreed treatment plans and post-treatment instructions unless you discuss changes with your clinician.

• Treat our staff and other patients with respect; we do not tolerate harassment, discrimination, or abusive behaviour.

• Comply with clinic policies communicated at reception or during your visit, including hygiene and safety measures.

Fees for dental services depend on the treatment provided, materials used, and any applicable insurance or third-party arrangements. Estimates given before treatment are indicative where clinical findings may change the plan.

Payment terms, accepted methods, and any deposit requirements will be explained at the clinic. Failure to settle agreed fees may affect scheduling of further non-urgent treatment, subject to applicable law and professional obligations.

Unless otherwise stated, all content on this website-including text, logos, graphics, photographs, and layout-is owned by or licensed to Miso Dental Care Clinic and protected by copyright and other intellectual property laws.

You may view and print pages for personal, non-commercial use. Any other use requires our prior written permission.

Dental and health outcomes vary between individuals. While we strive for high standards of care, we do not guarantee specific results from any treatment described on the website.

The website may be updated periodically; we do not warrant that it will be uninterrupted, error-free, or free of harmful components, though we take reasonable steps to maintain security and accuracy.

To the fullest extent permitted by applicable law in Sri Lanka:

• We are not liable for indirect, incidental, or consequential loss arising from your use of the website, including loss of data, profits, or business opportunity, except where such exclusion is not permitted by law.

• Our total liability for claims relating solely to website use (not clinical treatment) is limited to the extent permitted by law; nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

Clinical treatment is subject to professional standards and separate patient agreements; questions about clinical care should be raised with us directly at the clinic.

Our collection and use of personal information is described in our Privacy Policy. By using the website and submitting information, you also acknowledge that policy. Cookies and similar technologies are explained in our Cookie Policy.

Our website may link to third-party sites (for example, maps or social media). Those sites are not controlled by us; we are not responsible for their content, availability, or practices. Your use of third-party services is at your own risk and subject to their terms.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may also be highlighted on the website where appropriate.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law. If you do not agree with updated Terms, you should stop using the website for submission of personal data or booking requests.

These Terms are governed by the laws of Sri Lanka. Any dispute arising from website use or these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka, unless mandatory consumer or other protections require otherwise.

If you have questions about these Terms, our website, or how to reach the clinic, please contact us: